Lucky Circus Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form a legal agreement between you and the relevant operator of Lucky Circus Casino. In these Terms, Lucky Circus Casino, we, us and our refer to the operator providing the website and related services. You and your refer to the person accessing the website, holding an account or using the services.

The services are intended only for people who are legally permitted to use online gambling services in their location. You must be at least 18 years old and must not access or use Lucky Circus Casino if doing so would breach any law or restriction that applies to you. You are responsible for checking whether online gambling is lawful where you are located. You must not use the website while located in a jurisdiction where access to the services is restricted or unlawful.

By using the website, you confirm that you are acting for yourself, that you meet the relevant age and eligibility requirements, and that the information you provide is accurate, complete and current. You must update your information if it changes. We may request documents or other information to verify your age, identity, address, payment method, source of funds or eligibility. Access to some or all services may be restricted until verification is completed.

Changes to these Terms

We may update these Terms from time to time to reflect changes to the services, applicable laws, technology, security requirements or our business arrangements. The latest version will be made available on the website. Where a change materially affects your rights or obligations, we will take reasonable steps to bring it to your attention. Your continued use of the website after an updated version is published means that you accept the revised Terms. If you do not agree with a change, you should stop using the services and request closure of your account.

These Terms should be read together with any Privacy Policy, responsible gambling information, game rules and promotional terms published on the website. Additional terms may apply to a particular service. If specific terms conflict with these general Terms, the specific terms will apply only to the relevant service or promotion, unless the law requires otherwise.

2. Accounts, security and acceptable use

You may generally hold only one personal account unless we approve otherwise. An account must be opened in your own name and used only by you. You must keep your username, password and other security details confidential. You are responsible for taking reasonable steps to prevent another person from accessing your account or using your device to access the services.

You must notify us promptly through the available website channels if you believe that your account details have been lost, stolen, disclosed or used without your permission. We may place an account on hold while we investigate suspected unauthorised access, unusual activity or a possible breach of these Terms. You should not continue using an account if you know or suspect that its security has been compromised.

• Provide false, misleading, incomplete or outdated information.
• Open or use an account on behalf of another person.
• Allow another person to use your account or use another person’s account.
• Use a payment method that does not belong to you or that you are not authorised to use.
• Attempt to bypass identity, location, security, age or account controls.
• Use software, scripts, devices or methods intended to interfere with the website or games.
• Exploit an error, technical fault, pricing issue, incorrect balance or other mistake.
• Collude with other players, manipulate outcomes or engage in dishonest or fraudulent play.
• Use the services for money laundering, unlawful activity or any purpose unrelated to personal entertainment.
• Copy, reproduce, modify, scrape or commercially exploit website content without permission.
• Use threatening, abusive, discriminatory or offensive language towards staff, players or service providers.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the circumstances reasonably support that report. We may conduct security, fraud, identity and compliance checks to protect customers, the website and the integrity of the services.

Account closure

You may ask to close your account at any time by using the account or support options displayed on the website. Closure does not remove obligations that arose before the account was closed. Any remaining balance will be handled in accordance with applicable law, verification requirements and the payment rules applying to your account. We may retain information where required for legal, regulatory, security, dispute-resolution or responsible gambling purposes.

3. Deposits, wagers, withdrawals and promotions

Available payment methods, currencies, transaction requirements and any applicable minimums or maximums will be shown on the website or during the relevant transaction. You must use a payment method held in your own name or otherwise authorised for your use. A payment may be declined, delayed, reversed or placed under review where it cannot be verified, does not meet the applicable requirements or is suspected to involve fraud, misuse or unlawful activity.

You should check all transaction details before confirming a deposit or wager. Once a wager has been accepted, it will generally be governed by the rules displayed for the relevant game or product. A wager may be cancelled, adjusted or reviewed where required by law, where a technical or settlement error occurred, or where the applicable game rules allow this. We will not knowingly accept a wager from a person who is not eligible to participate.

You must not deposit funds for the purpose of transferring money to another person or account. Deposits are intended to support your own use of the services. Before processing a withdrawal, we may request information such as proof of identity, ownership of a payment method or the source of funds. Processing may be affected by verification, security reviews, payment providers, banking arrangements, responsible gambling controls or legal requirements.

Any balance, transaction or game result displayed on the website may be subject to review. If a technical error, system fault or other mistake causes an incorrect balance, wager, result or payment, we may correct the error and take reasonable steps to restore the position that would have applied without the mistake. If funds are credited to your account in error, you must not use those funds and should notify us through the available website channels.

Promotions and special offers

Promotions, bonuses, tournaments and other special offers may be subject to separate terms. Those terms will explain the eligibility requirements, participation process, qualifying activity, expiry rules and restrictions that apply. You should read the relevant promotional terms before opting in, making a qualifying transaction or using an offer. Participation in a promotion may require an account in good standing and successful completion of applicable verification checks.

We may withdraw, change or refuse a promotion where permitted by its terms or where there is a reasonable concern about misuse, duplicate accounts, fraud, collusion or a breach of these Terms. Offers are intended for genuine recreational use and must not be abused by creating accounts, transactions or activity solely to obtain an unfair advantage. Any promotional balance or benefit may be removed where the applicable promotional terms allow it.

You are responsible for understanding the rules of a game, wager or promotion before participating. If you are unsure about a condition, do not proceed until you have reviewed the relevant information or used the available support options.

4. Responsible gambling and personal information

Gambling should be treated as entertainment, not as a way to make money or resolve financial difficulties. Only gamble with money you can afford to lose. Set personal spending and time limits, take regular breaks and avoid gambling when you are distressed, affected by alcohol or drugs, or trying to recover losses. Chasing losses can increase harm and is not a reliable way to improve an outcome.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, consider using the responsible gambling tools available on the website. These may include deposit or wagering controls, account breaks, self-exclusion and other limits. We may also apply restrictions or take other reasonable action where we identify signs of risk, subject to applicable requirements and our responsible gambling procedures.

• Decide how much time and money you can afford to spend before you start.
• Keep gambling separate from essential household spending and financial commitments.
• Do not borrow money, sell belongings or use credit to continue gambling.
• Take a break if you feel upset, pressured or unable to stay within your chosen limits.
• Do not gamble to chase losses or because you believe a win is due.
• Use account restrictions or self-exclusion if you need help stopping or reducing gambling.
• Seek independent support if gambling is causing concern for you or someone close to you.

Personal information

We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable privacy laws. Information may be used to provide and secure the services, verify identity and eligibility, process transactions, meet legal obligations, prevent fraud, manage responsible gambling risks and respond to enquiries. Some information may be shared with service providers where necessary to operate, protect or support the website.

You must not submit another person’s personal information without a lawful basis or their authority. You should review the Privacy Policy for information about the types of information collected, the purposes of collection, disclosures, security practices, retention and available privacy choices. You should also take care when entering personal or payment information and avoid sharing passwords with anyone.

If you believe that personal information or account details have been accessed incorrectly, contact us using the support options shown on the website as soon as possible. We may need to verify your identity before discussing account information or making changes.

5. Website content, suspension, complaints and liability

The website, software, text, graphics, logos, game materials and other content are provided for your personal, non-commercial use. Unless stated otherwise, these materials belong to us or are used with permission. You must not copy, adapt, distribute, publish, reverse engineer, scrape or commercially exploit any part of the website without prior written permission, except where a right cannot lawfully be excluded.

We aim to keep the website and games available and accurate, but access may occasionally be interrupted by maintenance, updates, communications failures, security measures, events outside reasonable control or other technical issues. We do not promise that the website will always be uninterrupted, error-free, secure or available on every device. You are responsible for maintaining a suitable device, internet connection, software and security settings.

Suspension and termination

We may suspend, restrict or close an account where we reasonably believe that you have breached these Terms, provided inaccurate information, failed verification, misused a promotion, used an unauthorised payment method, engaged in dishonest activity or created a legal, security or responsible gambling concern. We may also take action where required by law or where continuing to provide the services is not appropriate. An investigation may be completed before a final decision is made.

If an account is suspended or closed, you must not attempt to open or use another account to avoid the action. We may retain relevant records and information where this is necessary for legal, security, compliance, dispute-resolution or responsible gambling purposes. Any treatment of funds will be subject to applicable law, verification requirements and the circumstances leading to the suspension or closure.

Complaints and applicable law

If you have a question or complaint about the services, first contact us using the support or contact options displayed on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. Do not send passwords or unnecessary sensitive information. We may ask for further information and will assess the matter under the applicable complaints or dispute-resolution procedures.

To the extent permitted by law, we are not responsible for losses caused by events outside our reasonable control, your failure to protect account details, unsuitable equipment or connectivity, unauthorised use that you did not report promptly, or your breach of these Terms. Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

These Terms are subject to the laws that apply to the services and to you. Any dispute will be dealt with by the courts or dispute-resolution process that has lawful authority over the relevant matter. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to operate. These Terms, together with documents expressly incorporated into them, govern your use of Lucky Circus Casino.