Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by chance or by the rules of the relevant game, so previous results do not predict future results. A win does not mean that another win is due, and a loss does not mean that a win is about to happen. Set a budget before you play and only use money that you can afford to lose.

Your gambling budget should come from spare money after essential costs have been covered. Rent, mortgage payments, bills, food, transport, education, savings and other important commitments should always come first. Do not use money set aside for household needs, borrow money to gamble, sell possessions to fund play or rely on credit to continue gambling.

Before you start

• Decide how much money and time you are prepared to spend.
• Set a personal loss limit and stop when you reach it.
• Treat any winnings as a separate result, not as extra money to keep playing with.
• Make sure you understand the game rules, costs and risks before participating.
• Avoid gambling when you are upset, tired, stressed, intoxicated or under the influence of medication that affects your judgement.
• Keep gambling separate from important financial decisions and everyday responsibilities.

Never chase losses. Chasing means continuing to gamble or increasing stakes because you want to win back money already lost. It can make losses larger and may lead to decisions that you would not normally make. The safest response to a loss is to accept the result, stop playing and review your budget later when you are calm.

Gambling should not interfere with work, study, family life, relationships, sleep or health. Take regular breaks and consider keeping a private record of deposits, withdrawals, wins, losses and time spent playing. Looking at the overall picture can help you understand your habits more clearly than focusing on individual wins or sessions.

You must meet the applicable minimum age requirement before using an online gambling service. Young people should not be allowed to access a gambling account. Keep your login details private, use suitable device security and do not allow another person to gamble through your account.

Tools to help you stay in control

Account controls can help you manage the amount of money and time you spend gambling. Availability and operation may depend on your account, the service being used and applicable Australian requirements. These tools are most effective when set before you begin playing, rather than after you have already exceeded your intended budget.

Deposit, spending and loss limits

Where available, you may be able to set a limit on deposits, spending or losses over a selected period. Choose an amount that fits comfortably within your personal entertainment budget. A limit should be realistic, affordable and low enough to protect essential expenses. Do not set a higher limit simply to continue playing after reaching your planned amount.

Time and session controls

Time limits, session reminders and breaks can help you notice how long you have been playing. Set a stop time before opening a game and leave enough time for meals, sleep, work and other responsibilities. When a reminder or limit is reached, finish the session rather than extending it automatically.

Cooling-off and account closure

If you want a temporary break, ask about any cooling-off or account restriction options that may be available. A break can provide time to review your behaviour without the immediate opportunity to gamble. If you believe you need a longer-term solution, account closure or self-exclusion may be more appropriate. A self-exclusion request is intended to prevent access for the period selected or required under the relevant process.

Do not create another account, use another person's account or ask someone else to place bets for you while a restriction or self-exclusion is active. If you have asked for a restriction and remain concerned about gambling, seek support as soon as possible. Account controls are useful safeguards, but they are not a substitute for professional advice or personal support.

Practical ways to reduce risk

• Keep your gambling budget separate from money used for everyday expenses.
• Avoid saving payment details if this makes it easier to deposit without thinking.
• Turn off promotional messages if they encourage you to play more than planned.
• Do not gamble in private when you are trying to hide your activity from people close to you.
• Ask a trusted person to help you review your budget or keep you accountable.
• Take a complete break if limits are not enough to keep your gambling within control.

Recognising when gambling may be causing harm

Harmful gambling can develop gradually. It is not defined only by the amount of money lost. It can also affect your time, mood, relationships, work, study, health and ability to meet responsibilities. You do not need to wait until a serious problem develops before asking for help. Early support can make it easier to change your habits and protect the people around you.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or using larger amounts.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling during work, study, conversations or family time.
• Hiding gambling activity, deposits, losses or account statements from others.
• Borrowing money, missing payments or selling belongings because of gambling.
• Using gambling to escape stress, sadness, loneliness, boredom or other problems.
• Arguing with family or friends about gambling or withdrawing from usual activities.
• Neglecting sleep, health, work, study or personal responsibilities.
• Making repeated promises to stop or cut back but finding it difficult to do so.
• Feeling shame, hopelessness or significant distress because of gambling.

If any of these signs sound familiar, stop gambling and consider taking an immediate break. Review your recent activity, remove access to available funds where appropriate and speak honestly with someone you trust. You can also contact a gambling support service or qualified professional in your state or territory. Australian support services can provide confidential information, counselling and practical assistance for people who gamble and for affected family members.

If gambling is connected with serious distress, thoughts of self-harm or an immediate safety concern, seek urgent help through the appropriate emergency or crisis service in Australia. If another person is at risk, do not leave them alone where it is unsafe. Gambling problems can affect mental health, but support is available and asking for help is a responsible step.

Support for family and friends

You do not have to gamble yourself to be affected by someone else's gambling. Partners, relatives, friends and colleagues may experience financial pressure, conflict, broken trust or emotional stress. Try to speak about the issue when the person is calm. Focus on specific behaviour and its effect rather than blame. Set clear boundaries around shared money, lending and household commitments, and seek independent advice if you are worried about your own safety or finances.

Our approach and your responsibilities

Lucky Circus Casino aims to present responsible gaming information clearly and to support customers who want to reduce or stop their gambling. We may ask questions or take steps required by applicable laws, rules and safer gambling processes. These steps can include checking account information, reviewing activity, applying restrictions or providing information about available support. Any action taken will depend on the circumstances and the requirements that apply to the service.

Responsible gaming is a shared responsibility. We cannot decide what amount is affordable for you, diagnose a gambling problem or guarantee that a customer will never experience harm. You are responsible for providing accurate information, keeping your account secure, following applicable terms and using available controls carefully. If you notice that your gambling is no longer recreational, stop playing and seek support rather than relying only on further play to solve the issue.

How to request help or a restriction

If you want to set or change a responsible gaming limit, request a break, close your account or ask about self-exclusion, use the account support channel available on the website. Explain clearly what you need and provide any information required to identify your account. You can ask for help even if you are unsure whether your gambling is a problem. If you do not want to communicate with the gambling operator, contact an independent gambling support service in Australia instead.

1. Stop gambling as soon as you decide that a break or restriction is needed.
2. Secure your account and remove easy access to payment methods if appropriate.
3. Contact the available support channel and ask about limits, cooling-off, closure or self-exclusion.
4. Tell a trusted person what is happening so you are not managing the situation alone.
5. Contact an independent Australian gambling support service or health professional for further guidance.
6. Follow up on your plan and review whether additional financial, health or relationship support is needed.

This page provides general information and is not financial, legal, medical or psychological advice. Gambling laws and support arrangements can differ between Australian states and territories. Check the rules that apply where you live and obtain professional advice if gambling is affecting your finances, health, relationships or safety. If you are under the applicable legal gambling age, do not create or use an account.