Privacy Policy

1. Information we may collect

To provide online casino services, maintain a secure platform and meet applicable obligations, Lucky Circus Casino may handle different categories of personal information. The information collected depends on how you use the website, which services you access and the choices you make. You should only provide information that is accurate, current and necessary for the relevant purpose.

Account and contact information

When you register or manage an account, the site may collect details such as your name, date of birth, residential information, username, account preferences and contact details. It may also record information about your account status, responsible gambling settings, communications preferences and interactions with customer support. This information helps create and administer your account, provide assistance and communicate important service messages.

Identity and verification information

The site may ask for documents or other information needed to confirm your identity, age, eligibility and account ownership. Verification information can include identity documents, proof of address, photographs or other supporting material. These checks help protect players, prevent unauthorised access, reduce fraud and support compliance with applicable legal and operational requirements.

Payment and transaction records

The site may record deposits, withdrawals, wagers, wins, account balances, payment method details and related transaction information. Payment information may be processed by specialist payment providers, and the full payment details may not be stored directly by the casino site. Transaction records are used to process payments, investigate disputes, detect unusual activity, maintain accurate account records and meet required obligations.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and interactions with website features. This information supports website operation, security, troubleshooting, performance analysis and the detection of suspicious or abusive activity.

2. How information may be used

Personal information is used for purposes connected with operating the casino website and providing the services requested by players. The purposes may include the following:

• Creating, maintaining and administering player accounts.
• Confirming identity, age, account ownership and eligibility before or during account use.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, complaints and requests.
• Monitoring activity to identify fraud, money laundering, account takeover, collusion, bonus abuse or other prohibited conduct.
• Protecting the website, systems, players and service providers from security threats and misuse.
• Keeping account, gaming and transaction records accurate and complete.
• Understanding how the website is used so that its content, performance, accessibility and functionality can be improved.
• Sending service-related communications, such as verification notices, security alerts, account updates and important changes to the website or its terms.
• Sending marketing communications where permitted and where you have provided the relevant consent or otherwise have a lawful communication preference.
• Meeting legal, regulatory, accounting, tax, dispute-resolution and responsible gambling requirements that apply to the operation of an online casino.

Information may be combined from different sources where this is reasonably necessary to confirm account information, assess risk, provide support or protect the integrity of the platform. The site aims to use personal information for relevant purposes and to limit access to people and service providers who need it for their work.

Marketing choices

You may receive promotional messages only where the relevant communication is allowed and your preferences permit it. Marketing messages should include a practical way to stop receiving further promotional communications. You can also ask Lucky Circus Casino to withdraw your consent to marketing by contacting support@luckycircuscasino.best. Withdrawing marketing consent does not normally stop essential service, security or account-related messages.

3. Sharing information and protecting it

Personal information may be shared when this is necessary to provide services, protect the platform or meet an applicable obligation. Depending on the circumstances, recipients may include payment providers, identity and verification services, technology and hosting providers, customer support platforms, fraud prevention services, professional advisers and other suppliers that help operate the website. These providers should receive only information relevant to the service they perform and are expected to handle it appropriately.

Information may also be disclosed where needed to investigate suspected fraud, security incidents, unlawful activity, breaches of the website rules or threats to the rights and safety of players or other people. It may be provided in response to a valid legal request or where disclosure is otherwise necessary to establish, exercise or defend legal rights. Information is not intended to be sold as a general customer list.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure communications, monitoring, staff procedures and supplier checks. No online service can guarantee complete security, so players should use a strong, unique password, keep login information confidential and contact support promptly if they believe an account or device has been compromised.

Service providers and international handling

Some suppliers that process information for website, payment, verification, security or support purposes may operate in another country. Where information is handled across borders, reasonable steps should be taken to support appropriate protection and to use the information only for the relevant service or purpose. The available protections can depend on the provider, the type of information and the requirements that apply to the particular processing activity.

4. Cookies and similar technologies

Lucky Circus Casino may use cookies and similar technologies to help the website function, remember settings, maintain sessions, support security and understand how visitors use the platform. Some cookies are necessary for core features, such as keeping you signed in or helping pages load correctly. Other cookies may support performance measurement, preferences or relevant communications.

Cookies are small files or pieces of information stored on your device by your browser. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some preferences may not be remembered. Browser settings also allow you to review cookies and choose whether to accept them when visiting websites.

Device and cookie information may be used together with account or usage information where needed for security, service operation, analysis or personalisation. The site does not treat cookie settings as a substitute for your other privacy rights. You can still contact support if you want to ask how information connected with your account is handled.

5. Your privacy rights and requests

Depending on the circumstances and the requirements that apply, you may have rights concerning the personal information held about you. You can contact Lucky Circus Casino to ask for access to your data, correction of inaccurate or incomplete data, deletion of your data, or withdrawal of consent to marketing. Requests can also ask for general information about how your data is used or shared.

How to make a request

To exercise these rights, contact support@luckycircuscasino.best and clearly explain what you are asking for. For example, you may request access to the personal information associated with your account, ask for an error to be corrected, request deletion where it is permitted, or withdraw consent to promotional communications. Please provide enough information to help locate the relevant account and describe the request accurately. Additional information may be needed to verify your identity and protect your account from an unauthorised request.

A request may not always be completed in full. Information can sometimes be retained or processed where it is needed for security, fraud prevention, dispute handling, legal claims, responsible gambling safeguards, payment records or another permitted purpose. If deletion is not possible, the relevant information may be restricted or retained only for the necessary purpose. Marketing consent can be withdrawn, but this does not affect processing that took place before the withdrawal and does not normally remove essential account or security communications.

Retention and account closure

Personal information is kept only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Closing an account does not necessarily result in immediate deletion of every record. Some account, identity, payment, gaming, security and transaction records must be kept for a period required by law, even after an account has been closed. Other information may be securely deleted, anonymised or restricted when it is no longer needed.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Players should review this page occasionally, particularly before providing new information or using a new feature. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any consent requirement that applies.